Customer Success and Operations Lead l SaaS l Bangalore
BengaluruFull-time7–12 yrsPosted 1 week ago
Senior customer support role at Michael Page India in Bengaluru. Needs 7–12 years.
About the role
Post-Sales Solutioning & Implementation -Lead solution design - scoping requirements, translating signed deals into implementation blueprints, and crafting sandbox environments that set customers up for success from day one Post Go-Live & Expansion-Build a proactive customer health practice - don't wait for churn signals, engineer them out early
What you'll do
- Scale the CS & Solutions org - Refine and evolve the CS operating model - segmentation, coverage, engagement cadences, health scoring, escalation frameworks
What you need
- Customer success
- Sales