Head of Customer Experience
BengaluruFull-time11–20 yrsPosted 1 week ago
Leadership customer support role at Michael Page India in Bengaluru. Needs 11+ years and an MBA.
About the role
A successful Head Customer Experience should have: MBA preferred Proven expertise in customer service and growth strategies within the retail or fashion industry. Opportunity to lead and innovate within the business segment in India. Inclusive and supportive company culture that promotes professional growth.
What you'll do
- Develop and implement customer experience strategies to enhance satisfaction and loyalty
- Lead initiatives to drive growth in the watches business segment within the retail and fashion industry
- Collaborate with cross-functional teams to optimize customer touchpoints and service delivery
- Monitor customer feedback and insights to inform decision-making and strategy adjustments
- Oversee the development of innovative solutions to improve customer engagement
What you need
- Customer service