Head - Renewals & Surrender Strategy

About the role

A solid understanding of insurance products and customer needs. Proven skills in strategy development and execution. Expertise in data analysis and reporting tools. Educational qualifications in business administration, finance, or a related field. Opportunities for professional growth and career advancement.

What you'll do

• Develop and execute effective strategies to enhance policy renewals and minimise surrender rates
• Analyse customer behaviour patterns and identify trends to improve retention
• Collaborate with cross-functional teams to implement customer engagement initiatives
• Monitor and report on key performance indicators related to renewals and surrenders
• Provide insights and recommendations to senior management based on data analysis

What you need

• Stakeholder management
• Data analysis