Solutions Architect
NoidaFull-timeSenior levelPosted 1 week ago
Senior software engineering role at Michael Page India in Noida.
About the role
This role is responsible for driving results in business and client transformation. This passionate, energetic, and service-centered role will lead and manage the Omni channel cloud contact center platforms, Conversational AI IVR, Chat & VoiceBOTs, sentiment and speech analytics, and contextual customer insights available for making human agents much smarter to drive business impact in our clients' operations.
What you'll do
- Responsible for driving results in business and client transformation
- Conduct testing, validation, and performance tuning. Create detailed architecture diagrams, technical documentation, and user guides
- Develop PoCs, Proto-types to demonstrate solution capabilities/expected features
What you need
- AWS
- Microservices
- Business analysis
- NLP
- GCP
- Azure