VP Customer Success l SAAS l Series C l Bangalore
BengaluruFull-time15–27 yrsPosted 1 week ago
Leadership customer support role at Michael Page India in Bengaluru. Needs 15+ years.
About the role
Reduce churn through proactive health monitoring and risk management. Hire, mentor, and develop world‑class CSMs, onboarding specialists, account managers, and CS Ops. Coach the team to have strategic business conversations with CFOs, CTOs, finance leaders, and digital transformation heads. A successful VP Customer Success should have: 15+ years experience in Customer Success in B2B SaaS
What you'll do
- Lead the customer success function for a leading FinTech SAAS firm, globally
- Build and execute the long‑term customer success strategy across onboarding, adoption, retention, and growth
- Define organizational design, hiring plans, and competencies for the Customer Success team
- Champion a customer‑first culture across the company
- Own the entire post‑sales journey from implementation to value realization
What you need
- Customer success
- Customer service
- Sales