Customer Service Manager job
MumbaiFull-time5–9 yrsPosted open since may 2024
Senior customer support role at MNR Solutions in Mumbai. Needs 5+ years and a BBA.
About the role
Customer Service Manager job at MNR Solutions. Oversee and manage the customer service team to ensure high levels of customer satisfaction.
What you'll do
- Oversee and manage the customer service team to ensure high levels of customer satisfaction
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints in a timely and professional manner
- Monitor customer service metrics and performance indicators to identify areas for improvement
- Coordinate with other departments to resolve customer issues and improve overall service delivery
What you need
- Customer service
- Problem solving