Service Desk Engineer

About the role

We are looking for a dedicated support engineer in bangalore location, to ensure that our customers' technical queries are resolved in a timeous and satisfactory manner. In this role, your duties will include assisting customers with application installations, resolving queries via our desktop support solutions, and escalating serious issues to the software development team.

What you'll do

• Providing customers with IT support via desktop solutions, chat functions, emails, and calls
• Assisting customers with account setup and application installations
• Ensuring optimal application functionality by configuring networks
• Troubleshooting IT issues by asking customers targeted questions
• Providing customers with step-by-step guidance to resolve technical problems

What you need

• Troubleshooting