Service Desk Analyst – APAC
MumbaiFull-time1–3 yrsPosted 3 weeks ago
Junior IT support role at Monster Energy APAC in Mumbai. Needs 1–3 years and a degree.
About the role
Service Desk Analyst – APAC at Monster Energy APAC. As a Service Desk Analyst , you'll power the business by delivering fast, reliable IT support through phone, Microsoft Teams, email, and ServiceNow.
What you'll do
- As a Service Desk Analyst , you'll power the business by delivering fast, reliable IT support through phone, Microsoft Teams, email, and ServiceNow
- Take ownership of troubleshooting and resolving hardware, software, account access, and mobile device issues, partnering with Desktop Support, global IT teams
- Support users primarily in English while assisting a diverse global workforce, maintain accurate ticket documentation, contribute to our knowledge base
- Success in this role means combining technical expertise, a customer-first mindset, and a relentless focus on keeping our teams connected and productive
- Log, categorize, prioritize and track all incidents and service requests in ServiceNow
What you need
- Active Directory
- ServiceNow
- Office 365
- Hardware
- Troubleshooting
- Windows
Good to have
- Ticketing tools
- ITIL
- Intune
- iOS
- Data privacy