Lead Technology Operations Engineer
MumbaiFull-timeHybrid5–9 yrsPosted 2 weeks ago
Senior software engineering role at Morningstar in Mumbai. Needs 5+ years and a B.Sc, B.Tech or B.E.. Hybrid.
About the role
As an Lead Technology Operations Engineer, you will support a diverse set of Products and Services within an agile cross-functional product development team. Feedback and input from Employee Support Analyst will be key to modernizing and building better products. A willingness to take ownership of products running in production and providing frictionless experience to end-users is a key part of this role.
What you'll do
- Support a diverse set of Products and Services; applying technical knowledge to assist end-users and stakeholders
- Research to identify issues; provide the timely resolution, and communication of outcomes to all appropriate team members
- Communicate to effectively to convey complex technical information, via email, chat
- Contribute to knowledge base for end-users and support analysts
- Make software improvement recommendations to enhance user experience and increase support analyst autonomy
What you need
- JavaScript
- SQL
- Python
- ServiceNow
- Ticketing tools
- JIRA
Good to have
- AWS
- Splunk
- Root cause analysis