Engineer
ChennaiFull-time1–2 yrsPosted 1 week ago
Junior customer support role at Movate in Chennai. Needs 1–2 years and a degree.
About the role
Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members ? Research and address all customer concerns politely, using active listening skills to understand and confirm information ? Balance efficiency and speed in addressing questions or issues while ensuring a high-quality customer experience ?
What you'll do
- Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members ?
- Manage non-standard delivery situations with professionalism, empathy, and urgency ?
- Collaborate with team members from various Roadie departments to ensure a seamless delivery experience
What you need
- Customer service
- Voice process
- Communication
- Salesforce