Engineer
ChennaiFull-time1–2 yrsPosted 1 week ago
Junior customer support role at Movate in Chennai. Needs 1–2 years and a degree.
About the role
Support customers with advanced home networking configurations. Assist with mesh, extender, and powerline adapter setups. Resolve complex networking and performance issues. Confirm product behavior and implement corrective actions. Promote NETGEAR mobile applications. Ensure accurate case documentation and escalation handling.
What you'll do
- Support customers with advanced home networking configurations
- Assist with mesh, extender, and powerline adapter setups
- Resolve complex networking and performance issues
- Ensure accurate case documentation and escalation handling
What you need
- Customer service
- Voice process
- Communication
- Escalation handling