SENIOR CUSTOMER SERVICE EXECUTIVE - MGP
TheniFull-timeMid levelPosted 1 week ago
Mid-level customer support role at Muthoot Fincorp in Theni. Needs a degree.
About the role
Maintain regular & continuous relationship with existing and potential customers; constant study of the market and identify market trends to –aid innovation and /or to meet the need(s) of customers by up-sell/cross-sell of products. Initiate, implement/coordinate and participate in marketing for achieving the above.
What you'll do
- Achieve branch targets for all products and ensure profitability of the unit. Ensure quality of business and operational efficiency through process adherence
- Maintain regular & continuous relationship with existing and potential customers
- Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously. Collaborate with various departments to ensure…
- Ensure operational adherence as per manual of instruction and laid down policies and practices
What you need
- Customer service
- Import/export
- Cross-selling
- Bookkeeping