Customer Service & Operations Analyst DSARS
ChennaiFull-time3–6 yrsPosted 5 days ago
Mid-level customer support role at NatWest Group in Chennai. Needs 3+ years.
About the role
This is an opportunity to make a positive impact to our customers and colleagues as you deliver successful outcomes through investigating queries and by supporting business processes, policies, and procedures You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
What you'll do
- Be responsible for processing, authorising, and investigating all DSARs to defined key performance indicators and service level agreements
- Do so by accurately collecting the required information from customers and the business and you’ll actively participate in initiatives to improve customer service
- Review manual or ineffective processes which could be automated or enhanced to enable the provision of an improved service
- Also analyse queries accurately and raise with the relevant parties without delay, escalating where needed
- Maintaining a clear understanding of the needs of our customers and stakeholders
What you need
- Customer service
- Data privacy
- Communication