Customer Service & Operations Unit Leader, AVP

About the role

If you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activities We’ll look to you to lead by example by making customer calls to identify and understand customer needs and help them by delivering solutions that are fit for purpose

What you'll do

• As a Customer Service & Operations Unit Leader, you’ll be making sure that customer needs and priorities are identified by the team to ensure appropriate services are…
• Lead and manage the team to deliver against new business targets including sales appointments booked, telephony sales made and new business income
• Developing the capability of your team through observations, feedback and coaching
• Establishing effective working relationships with key stakeholders within the business and the broader bank to plan and deliver targeted telemarketing campaigns
• Developing and maintaining a forward looking telemarketing campaign planner

What you need

• Customer service
• Sales
• Inside sales
• Communication

Good to have

• AML