ENGINEER TECHNICAL SUPPORT - L1
MaharashtraFull-time1–3 yrsPosted 1 week ago
Junior IT support role at Network Techlabs in Maharashtra. Needs 1–3 years.
About the role
The Technical Support Engineer - L1 will be responsible for providing technical assistance and support to customers regarding backup and recovery solutions. They will troubleshoot and resolve customer issues, escalate complex problems to higher-level support teams, and ensure customer satisfaction.
What you'll do
- Provide first-level technical support to customers via phone, email, or chat
- Troubleshoot and resolve customer issues related to backup and recovery solutions
- Document customer interactions and resolutions accurately in the ticketing system
- Escalate complex problems to higher-level support teams for further investigation and resolution
- Collaborate with cross-functional teams to identify and implement solutions to improve customer experience
What you need
- Troubleshooting
- Ticketing tools