ENGINEER TECHNICAL SUPPORT L1
SuratFull-timeJunior levelPosted 2 months ago
IT support role at Network Techlabs in Surat. Needs an ITI certificate or diploma.
About the role
Responsible for installation, repair, maintenance, and technical support of Canon imageRUNNER (iR / iR-ADV / iRC) multifunction devices. Handle breakdown calls, preventive maintenance, network configuration, and ensure SLA compliance.
What you'll do
- Diagnose and repair mechanical, electrical, and image-quality issues
- Perform scheduled preventive maintenance and document reports
- Configure drivers, scanning, SMB, LDAP, and email settings
- Communicate professionally with customers and update service reports
- Manage spare parts responsibly and follow company SOPs
What you need
- Troubleshooting
- Preventive maintenance
- SOP writing