ENGINEER TECHNICAL SUPPORT - L1
MaharashtraFull-time2–4 yrsPosted 2 months ago
Mid-level IT support role at Network Techlabs in Maharashtra. Needs 2–4 years.
About the role
The Engineer Technical Support - L1 will provide first-level technical support for backup and recovery solutions, specifically focusing on Commvault and Veeam products. This role involves troubleshooting, resolving issues, and ensuring customer satisfaction through effective communication and technical expertise.
What you'll do
- Provide technical support for Commvault and Veeam backup and recovery solutions
- Diagnose and resolve technical issues related to data recovery and backup processes
- Assist customers with product installation, configuration, and troubleshooting
- Document support interactions and solutions in the ticketing system
- Collaborate with senior engineers to escalate complex issues as needed
What you need
- Troubleshooting
- Ticketing tools