ENGINEER TECHNICAL SUPPORT - L1
MaharashtraFull-timeJunior levelPosted 2 months ago
IT support role at Network Techlabs in Maharashtra. Needs an ITI certificate.
About the role
The Engineer Technical Support - L1 will provide first-level technical support to clients and assist in troubleshooting and resolving issues related to IT infrastructure. This role is ideal for individuals looking to start their career in technical support and gain hands-on experience in the field.
What you'll do
- Provide technical assistance and support for incoming queries and issues related to hardware and software
- Assist in the installation and configuration of structured cabling systems
- Perform wire pulling and ensure proper cable management
- Support basic firewall configurations and troubleshooting
- Document issues and resolutions in the ticketing system
What you need
- Firewalls
- Troubleshooting
- Ticketing tools
- Hardware