IT Service Desk Analyst
MumbaiFull-time2–8 yrsPosted 3 months ago
Mid-level IT support role at Network Techlabs in Mumbai. Needs 2+ years.
About the role
The IT Service Desk Analyst is responsible for providing exceptional technical support and assistance to end-users. This role involves troubleshooting issues related to Google Workspace and ensuring a seamless user experience. The ideal candidate will possess strong communication skills and a solid understanding of Google Workspace administration.
What you'll do
- Provide first-level support for IT-related issues via phone, email, and chat
- Troubleshoot and resolve issues related to Google Workspace applications
- Document and track support requests in the ticketing system
- Assist in the onboarding and offboarding of users within Google Workspace
- Collaborate with other IT teams to escalate and resolve complex issues
What you need
- Troubleshooting
- Ticketing tools