Trainer- BPO (College Module)
Unnao, LucknowFull-time3–5 yrs30k–₹40k a monthPosted 2 weeks ago
Mid-level customer support role at NIIT Foundation in Unnao and Lucknow. Needs 3–5 years and a B.Com, BBA or diploma. Pays ₹30,000–40,000 a month.
About the role
Deliver BPO training in accordance with the approved curriculum and session plans. Develop learners’ communication, workplace etiquette, digital literacy and employability skills. Use role plays, case studies, demonstrations, group activities and practical exercises to make sessions engaging and job-relevant.
What you'll do
- Deliver BPO training in accordance with the approved curriculum and session plans
- Use role plays, case studies, demonstrations, group activities and practical exercises to make sessions engaging and job-relevant
- Monitor learner attendance, punctuality, participation and performance
- Identify learning gaps and prepare appropriate remedial interventions
- Conduct diagnostic, formative and final assessments as prescribed
What you need
- MS Office
- Classroom management
- Communication