Support Centre Engineer
KochiFull-time3–5 yrsPosted over a month ago
Mid-level engineering role at NOV in Kochi. Needs 3–5 years and a B.Tech or B.E..
About the role
The role involves troubleshooting technical issues, assisting with product installation and configuration, and ensuring timely and effective resolution of customer queries. Answer incoming calls in a professional and courteous manner. Thoroughly document and escalate potential problems via helpdesk support software and phone system.
What you'll do
- Perform other work-related tasks as required and as assigned
- Use helpdesk, tracking system and website information to ensure all customer data is up to date
- Monitor and maintain computer systems and complex networks
What you need
- Instrumentation
- Safety management
- Ticketing tools
- Zendesk