Technical Support Specialist
KochiFull-time2–5 yrsPosted over a month ago
Mid-level IT support role at NOV in Kochi. Needs 2+ years.
About the role
Provide technical support for DCS software products via phone, email, or remote session. Assist with managing customer expectations and ensure timely resolution of technical issues. Accurately document product issues, troubleshooting steps, and resolutions in the NOV DCS issue tracking system. Work with customers to fully characterize software and operational issues, collecting relevant information to support root cause analysis.
What you'll do
- Provide technical support for DCS software products via phone, email, or remote session
- Assist with managing customer expectations and ensure timely resolution of technical issues
- Work with customers to fully characterize software and operational issues, collecting relevant information to support root cause analysis
- Collaborate with development and engineering teams to reproduce and diagnose product issues, providing detailed feedback to facilitate resolution
- Track the progress and closure of customer issues and document any workarounds or permanent fixes
What you need
- Troubleshooting
- Windows
- DCS
- Datadog
- Root cause analysis
- Safety management
Good to have
- Networking