Customer Success Manager - HRTech & Enterprise Accounts
ChennaiFull-time3–6 yrsPosted 1 week ago
Mid-level customer support role at NSQTech in Chennai. Needs 3+ years.
About the role
Own enterprise relationships and help HR teams get measurable value from MPloyChek's background-verification platform.
What you'll do
- Lead onboarding, adoption and ongoing success for enterprise accounts
- Partner with HR and operations stakeholders on verification workflows and service outcomes
- Monitor account health, usage, turnaround times and escalations
- Identify opportunities to deepen engagement and improve customer experience
What you need
- Customer success
- Communication
- Escalation handling