Business Support Senior Assoc.
CoimbatoreFull-time2–5 yrsPosted 1 week ago
Mid-level customer support role at NTT Data in Coimbatore. Needs 2+ years and a degree.
About the role
We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner.
What you'll do
- Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email
- Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service
- Processing and logging incoming chats/emails into the CRM system
- Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns
What you need
- CRM
- Customer service
- Chat support
- Data entry
- MS Office
- Salesforce