Director, P&D Delivery Operations
GurugramFull-time12–15 yrsPosted 3 days ago
Leadership operations role at NTT Data in Gurugram. Needs 12–15 years and a BBA.
About the role
The Director, P&D Delivery Operations, is responsible for leading the delivery, governance, and continuous improvement of People & Development operational services across the employee lifecycle, from post-onboarding through retirement or separation. The role oversees the execution of core HR operational processes and services, ensuring a seamless, compliant, efficient, and employee-centric experience throughout the employment journey.
What you'll do
- Lead all operational activities supporting employees from post-onboarding through retirement or separation
- Ensure consistent delivery of high-quality HR operations services across all supported geographies and business units
- Establish service delivery standards, operating procedures, and governance frameworks
- Drive operational excellence while balancing employee experience, compliance, and efficiency
- Own service performance across assigned H2R operational teams
What you need
- Process improvement
- HR operations
- Documentation
- Data privacy
- Talent management