Helpdesk Associate - ITIL
BengaluruFull-timeJunior levelPosted over a month ago
Junior IT support role at NTT Data in Bengaluru.
About the role
In these roles, you will be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration, and maintenance.
What you'll do
- Be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
- Record, Update, and Escalate Support issues to the next level promptly
- Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration, and maintenance
- Engage in discovering new IT business tools to support our business users and our internal IT Team
What you need
- ITIL
- Troubleshooting
- Hardware
- iOS
- Android