Helpdesk Associate - ITIL
BengaluruFull-timeJunior levelPosted 2 weeks ago
Junior IT support role at NTT Data in Bengaluru.
About the role
The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
What you'll do
- Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes
- Record, Update and Escalate Support issues to the next level in a timely manner
- Support all IT onboarding activities for end-users
- Work with our internal IT Teams on system testing, integration and maintenance
- Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team
What you need
- ITIL
- Troubleshooting
- Hardware
- iOS
- Android
- Workday
Good to have
- PowerPoint