Helpdesk Senior Representative - ITIL
BengaluruFull-timeMid levelPosted 1 week ago
Mid-level IT support role at NTT Data in Bengaluru.
About the role
By hiring the best people and helping them grow professionally and personally, we ensure a bright future for NTT DATA and those who work here. NTT DATA, Inc. currently seeks a “Helpdesk Senior Representative ” to join our team in “Bangalore”.
What you'll do
- Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
- Record, Update, and Escalate Support issues to the next level promptly
- Support all IT onboarding activities for end-users
- Work with our internal IT Teams on system testing, integration, and maintenance
- Engage in discovering new IT business tools to support our business users and our internal IT Team
What you need
- ITIL
- Troubleshooting
- Hardware
- iOS
- Android