HR Operations & Admin Senior Specialist
Delhi, GurugramFull-time9–12 yrsPosted 4 days ago
Leadership HR role at NTT Data in Delhi and Gurugram. Needs 9–12 years and an MBA.
About the role
We are seeking an experienced HR Operations & Admin Senior Specialist with 9-12 years of relevant experience to support and enhance global Hire-to-Retire (H2R) processes within a Global HR Shared Services environment. Play a key role in driving operational governance, service excellence, and continuous improvement across Global HR Shared Services operations.
What you'll do
- Act as a senior subject matter expert (SME) and escalation point for complex global HR operations and employee lifecycle matters
- Drive operational excellence, service quality, process consistency, and adherence to agreed service standards across shared services
- Partner with HR leadership and key stakeholders to translate business requirements into practical service delivery improvements
- Ensure accurate and timely execution of employee lifecycle transactions across supported countries, in line with defined SLAs and controls
- Ensure compliance with global and local HR policies, procedures, data privacy requirements, and applicable regulatory standards
What you need
- HR operations
- SuccessFactors
- Excel
- Power BI
- SAP
- Data privacy
Good to have
- ServiceNow
- Root cause analysis
- SOP writing