Platform Support Engineer (L3)
BengaluruFull-timeHybridJunior levelPosted 1 week ago
IT support role at NTT Data in Bengaluru. Needs a B.Tech, B.E. or B.Sc. Hybrid.
About the role
The Platform Support Engineer (L3) is a seasoned subject matter expert who exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications that deliver enterprise-wide business processes to NTT customers.
What you'll do
- Provides support to users/administrators of the company platform
- Supports and contributes to the growth of best practices for delivery of support services
- Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision
- Engages with the cross functional teams such as operations and engineering to build, drive and improve tools and processes for quicker issue resolution
- Mentors less experienced team members in the various technologies
What you need
- ITIL
- Troubleshooting
- ServiceNow
Good to have
- Java