Security Remote Technical Support Firewall Engineer (L2)
RemoteFull-timeJunior levelPosted 1 week ago
IT support role at NTT Data. Needs a B.Tech, B.E. or B.Sc. Remote.
About the role
The Security Remote Technical Support Engineer (L2) is a developing engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
What you'll do
- Maintains the support process and ensures that requests for support are handled according to the procedures
- Use service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users
- Identifies and resolves problems following agreed procedures
- Carries out agreed maintenance tasks
- Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
What you need
- Firewalls
- Ticketing tools
- CCNP
- Networking
- Troubleshooting
- SOP writing