Senior Technical Specialist - MS Network
MumbaiFull-timeMid levelPosted 3 weeks ago
Mid-level IT support role at NTT Data in Mumbai. Needs a B.Tech or B.E..
About the role
As a Cross Technology Managed Services Engineer (L4) at NTT DATA, you will ensure our clients' IT infrastructure and systems remain operational by proactively managing, overseeing, and resolving escalated technical incidents. Your day will revolve around reviewing client requests or tickets and leveraging your technical knowledge to provide immediate and permanent resolutions, all while maintaining adherence to our service level agreements (SLAs).
What you'll do
- Ensure our clients' IT infrastructure and systems remain operational by proactively managing, overseeing, and resolving escalated technical incidents
- Provide fourth-line support for complex issues that lower-level teams couldn't resolve
- Play an integral role in ensuring that contracted Managed Services outcomes are delivered to clients promptly, participating in change implementation tracking
- Be essential for critical client and business-impacting issues
- Contribute to, and support project work as needed, optimizing DATA storage and implementing disaster recovery functions
What you need
- Ticketing tools
- Networking
- ServiceNow
- Cloud security