Service Operations Manager
BengaluruFull-timeHybridMid levelPosted 2 weeks ago
Mid-level operations role at NTT Data in Bengaluru. Needs a B.Tech, B.E. or B.Sc. Hybrid.
About the role
The Manager, Service Operations is a management role, responsible for leading and overseeing the successful delivery of support services to clients within a Region/Country or Services Division.
What you'll do
- Manages service delivery to clients
- Manages client incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineers
- Works with client delivery teams to evaluate client reviews to ensure proactive incident management at client sites
- Ensures that the standard client information repository related to technology, operations manuals, etc. is current and accurate
- Creates and maintains a comprehensive list of client requirements, the scope of deliverables, technology and the delivery model
What you need
- Team management
Good to have
- ITIL