Helpdesk Senior Associate - French language
NoidaFull-timeMid levelPosted 2 weeks ago
Mid-level IT support role at NTT DATA Services in Noida. Needs a degree.
About the role
Helpdesk Senior Associate - French language at NTT DATA Services. Provide L1/ L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
What you'll do
- Provide L1/ L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
- Good hold on French language(Writing + Speaking)
- Should be comfortable to work in rotational shift with 24x7 support window
What you need
- Troubleshooting
- Windows
- Hardware
- MS Office