Helpdesk Senior Associate - ITIL
NoidaFull-timeMid levelPosted 6 days ago
Mid-level IT support role at NTT DATA Services in Noida.
About the role
Helpdesk Senior Associate - ITIL at NTT DATA Services. Provide expert-level technical support and lead resolution of complex issues.
What you'll do
- Provide expert-level technical support and lead resolution of complex issues
- Act as a technical authority and escalation point for the team
- Collaborate across teams to drive operational excellence and service quality
- Document solutions, processes, and contribute to knowledge sharing
- Mentor and guide junior staff; lead team operations and performance
What you need
- ITIL
- Troubleshooting
- Networking
- ServiceNow
- Root cause analysis
- SOP writing