Helpdesk Senior Associate - ITIL
NoidaFull-time3–5 yrsPosted 1 week ago
Mid-level IT support role at NTT DATA Services in Noida. Needs 3–5 years and a degree.
About the role
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
What you'll do
- Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
What you need
- ITIL
- Active Directory
- Troubleshooting
- Windows
- Hardware
- ServiceNow
Good to have
- Intune
- CRM