Messaging Services Advisor
BengaluruFull-timeJunior levelPosted yesterday
Customer support role at NTT DATA Services in Bengaluru.
About the role
Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts.
What you'll do
- Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues
- Provide support on day to day operations in managing the Messaging infrastructure of account(s)
What you need
- Customer service
- Escalation handling
- Root cause analysis
- Performance testing
- Problem solving