Senior Manager - Service Excellence, Transformation & Governance
GurugramFull-time8–14 yrsPosted 6 days ago
Leadership consulting role at NTT DATA Services in Gurugram. Needs 8+ years and a BBA.
About the role
The Senior Manager – Service Excellence & Transformation will be responsible for driving strategic operational excellence initiatives across the organization, ensuring successful execution of transformation programs, and delivering measurable business outcomes.
What you'll do
- Develop and execute service excellence and operational transformation strategies aligned with organizational objectives
- Identify opportunities to enhance operational efficiency, service quality, customer satisfaction, and business performance
- Lead and drive continuous improvement initiatives across functions
- Translate business goals into actionable transformation roadmaps and measurable outcomes
- Initiative Ownership & Governance
What you need
- Stakeholder management
- Research
- Process improvement
- Project management
- Change management
- Problem solving
Good to have
- Performance management