ServiceNow - Business Analyst
RemoteFull-time5–9 yrsPosted 4 weeks ago
Senior software engineering role at NTT DATA Services. Needs 5+ years. Remote.
About the role
This role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
What you'll do
- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities
- Develop and maintain end-to-end process flows and gap analyses to support solution design
- Prepare and execute test plans, facilitate UAT, and support go-live activities
- Lead client training sessions and create user-friendly job aids to support platform adoption
- Client Engagement & Delivery Support
What you need
- ServiceNow
- Business analysis
- Agile
- Test cases