Systems Integration Senior Specialist
BengaluruFull-time5–7 yrsPosted 2 weeks ago
Senior software engineering role at NTT DATA Services in Bengaluru. Needs 5–7 years.
About the role
The Service Analyst is a technical specialist, responsible for performing tasks in daily operations with focus on Monitoring, Case Management and Knowledge Management. In his/her role, the Service Analyst conducts operational activities based on product-specific training and technical expertise.
What you'll do
- Performs proactive monitoring checks (availability testing, usability checks, system status, failures, exceptions
- Ensures proper alert triaging, response and handling as part of reactive monitoring concepts
- Monitors defined operational KPIs
- Reports deviations and anomalies to the respective team, based on agreed monitoring procedures
- Uses configured dashboards (e.g. Datadog) to triage reported major incidents
What you need
- REST APIs
- Writing
- ServiceNow
- Azure
- ITIL
- Datadog
Good to have
- Kubernetes
- Docker
- Databricks
- CI/CD
- Grafana
- Business analysis