Job Posting Title MS Engineer VC Support- L1
KolkataFull-timeJunior levelPosted over a month ago
Engineering role at NTT Managed Services in Kolkata.
About the role
To thrive in this role, you need to have: Basic troubleshooting skills and knowledge in network, voice, collaboration, and contact centre services. The ability to triage client cases effectively, ensuring that severity and impact is accurate as well as key information is documented in the case. Active listening techniques to confirm understanding and gather relevant information.