Managed Services Operations Specialist
MangaluruFull-timeHybridJunior levelPosted 3 days ago
Operations role at NTT Managed Services in Mangaluru. Needs a B.Tech, B.E. or B.Sc. Hybrid.
About the role
The Managed Services Operations Specialist is a seasoned subject matter expert, responsible for working closely with internal service delivery teams to plan, coordinate and monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously improve service delivery.
What you'll do
- Manages the shift roster and ensures all operations metrics are monitored
- Ensures shift handover processes are adhered to and managed
- Manages in shift escalations from clients
- Dashboards all key Metrics and manages the about to be breached situations
- Ensures that services are meet the stated service level agreement (SLA) levels
What you need
- Customer service
- ITIL
- Problem solving