Service Operations Manager

About the role

The Manager, Service Operations is a management role, responsible for leading and overseeing the successful delivery of support services to clients within a Region/Country or Services Division.

What you'll do

• Manages service delivery to clients
• Manages client incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineers
• Works with client delivery teams to evaluate client reviews to ensure proactive incident management at client sites
• Ensures that the standard client information repository related to technology, operations manuals, etc. is current and accurate
• Creates and maintains a comprehensive list of client requirements, the scope of deliverables, technology and the delivery model