Networking Technical Support Engineer (L3)
GurugramFull-timeJunior levelPosted over a month ago
IT support role at NTT Managed Services in Gurugram.
About the role
Networking Technical Support Engineer (L3) at NTT Managed Services. Maintains the support process and ensures that requests for support are handled according to the procedures.
What you'll do
- Maintains the support process and ensures that requests for support are handled according to the procedures
- Identifies and resolves problems following agreed procedures
- Carries out agreed maintenance tasks
- Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
What you need
- Networking