Service Management Specialist

About the role

The Service Management Specialist is a seasoned subject matter expert, responsible for high-level relationship management during delivery of a services engagement or an outsourced services solution.

What you'll do

• Monitors operational performance metrics on a day-to-day basis
• May assist with conducting analysis of operational performance metrics
• Ensures that operational activities and problems are identified, recorded, monitored, and escalated for resolution
• Acts as a conduit for service management that works with relevant delivery teams to ensure optimal service delivery to regions
• Supports with the investigation and management of the adoption of appropriate tools, techniques