Sr Manager, Worldwide Support
BengaluruFull-timeHybrid15–27 yrsPosted 1 week ago
Leadership customer support role at Nutanix in Bengaluru. Needs 15+ years and a B.Sc. Hybrid.
About the role
Are you a hungry, humble, and honest leader with a passion for elevating customer support through technical proficiency and team mentorship? If so, you'll thrive in our dynamic environment at Nutanix, where you will lead a talented team of System Reliability Engineers, driving innovation and excellence while collaborating with a supportive leadership team dedicated to your professional growth and the success of our customers.
What you'll do
- Lead and mentor a team of System Reliability Engineers (SREs) to deliver high-end technical support to customers and partners
- Drive technical proficiency and customer service excellence through effective staff management, including scheduling and performance evaluations
- Identify, track, and resolve critical customer issues, collaborating with cross-functional teams and resources
- Design and implement processes and tools to enhance support functions, ensuring efficient workflow and incident management
- Conduct regular team meetings and performance discussions to foster a culture of continuous improvement and accountability
What you need
- Customer handling
- Customer service
- Customer success
- Communication