Staff Customer Experience Manager
RemoteFull-time8–12 yrsPosted 1 week ago
Leadership customer support role at Nutanix. Needs 8–12 years. Remote.
About the role
Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting relationships with senior-level customers?
What you'll do
- Act as the post-sales trusted advisor for 10-12 strategic customers, overseeing customer needs from deployment to adoption to long-term operation to expansion
- Collaborate with internal teams to optimize resource utilization and serve customer requirements effectively
- Collaborate with customers to understand their business goals and technical requirements
- Partner with customer architects team to help align architecture to customer business needs
- Create and document tailored Customer Success Plans that align with customers' business and technology goals, conduct reviews, and track progress
What you need
- ITIL
- Customer success
- Problem solving
- Sales