Assistant Manager - Delivery
HyderabadFull-time8–12 yrsPosted 2 weeks ago
Leadership customer support role at Omega Healthcare Management Services in Hyderabad. Needs 8–12 years.
About the role
Assistant Manager - Delivery at Omega Healthcare Management Services. Lead and manage Prior Authorization operations for US Healthcare accounts.
What you'll do
- Lead and manage Prior Authorization operations for US Healthcare accounts
- Ensure timely and accurate processing of authorization requests, referrals, and payer follow-ups
- Monitor team productivity, quality, SLA adherence, and client deliverables
- Handle escalations and work closely with internal stakeholders, providers, insurance payers, and clients
- Analyze process performance, identify improvement opportunities, and drive operational excellence
What you need
- Escalation handling
- Communication
- Performance management