DIRECTOR - DELIVERY
ChennaiFull-time20–30 yrsPosted 5 days ago
Leadership customer support role at Omega Healthcare Management Services in Chennai. Needs 20+ years.
About the role
This position is responsible for overall P&L / EBITDA / Customer Satisfaction / Leadership & motivating the operations team with accountability for service delivery and customer interaction to ensure seamless delivery. Financial responsibility for each customer account assigned to the LOB & Ensures Financial Success.
What you'll do
- Responsible for overall P&L / EBITDA / Customer Satisfaction / Leadership & motivating the operations team with accountability for service delivery and customer…
- Manage high Customer Satisfaction Level
- Improve Accounts/Teams Performance Motivate team to achieve desired Quality and Production targets
- Conduct performance appraisals for Associate Director, General Managers, Delivery Managers, Assistant Managers and Team Leaders
- Responsible for attendance and shrinkage control across client team
What you need
- CRM
- Project management
- Vendor management
- Escalation handling
- Client relationship
- Communication
Good to have
- SOP writing
- Performance management
- ISO 9001