Lead Premium Support Specialist
BengaluruFull-timeSenior levelPosted 5 days ago
Senior customer support role at OpenText in Bengaluru. Needs a B.Tech, B.E. or B.Sc.
About the role
As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered.
What you'll do
- This is achieved by building trust, focusing on business outcomes, and going the extra mile to ensure customer satisfaction
- Be the customer's single point of contact for support incidents opened for a specific product center
- Develop an in-depth understanding of your customer’s environment and implementation & develop a strong working relationship with customers
- Apply best practices to help our customers minimize operational risks and avoid common pitfalls
- Provide periodic supportability assessments & offer technical support mentoring to increase the customer's knowledge
What you need
- Oracle Database
- PostgreSQL
- AWS
- GCP
- Linux
- Azure